If you have other questions, please just send it to info@heroclothing.eu.
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RETURNS
If you wish to return the goods, please follow the instructions below.
The goods should be returned to our address:
GP Group d.o.o.
Študljanska cesta 104
SI-1230 Domžale
Slovenia
Tel: 00386 (0)64 12 00 90
Email: info@heroclothing.eu
Please include the following form in your package so that we can process your return as quickly as possible.
Don't forget Please provide all details:
- Your order number / customer number
- Reason for return
- Product number/name
- Whether you wish to return or exchange the goods
If you wish to return the money, please provide a valid IBAN account. Even better, if you use PayPal, please provide these payment details.
Returns/refunds are processed fastest via PayPal.
You are responsible for delivering the selected items to our warehouse. We do not cover the costs of returning the goods to us.
For further details, please see our General Terms and Conditions.
If you wish to exchange the product for a different size, type, color, etc., you must order a new one. You have 14 days (from the date of receipt of the goods) to return the unwanted goods to us for a full refund.
You are responsible for delivering the selected items to our warehouse. We do not cover the costs of returning the goods to us.
For further details, please refer to our General Terms and Conditions.
We will process the returned goods and refund you within a few working days after they have been delivered to our warehouse.
If for any reason you are not completely satisfied with your purchase, you have 14 days (from the date you received the item) to return it to us for a full refund.
You will receive a confirmation email once your return has been received and processed.
When returning a product, the amount will be credited to your account using the original payment method once we receive and process the returned goods. If the order was paid for by cash on delivery, please send us your bank details in international IBAN and BIC/SWIFT format.
For more information about refunds, please contact our customer service - info@heroclothing.cz.
COMPLAINT
We hope you are happy with any purchase or service you have received from us. However, if you are not happy with something, please contact our customer service team so we can try to make it right.
To submit a complaint, please send an email to info@heroclothing.eu
RIGHT TO WITHDRAW FROM THE CONTRACT
Your satisfaction as our valued customer is important to us.
You have the right to withdraw from the contract within 14 days without giving any reason. To learn more about the right of withdrawal, please contact our customer service - info@heroclothing.eu for further information.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement. You may use the attached form for withdrawal from the contract, but this is not mandatory.
For further information, please contact our customer service - info@heroclothing.eu.