General Terms and Conditions

Welcome to the website heroclothing.eu, operated by GP GROUP d.o.o., Pri bajerju 25A, 1234 Mengeš (hereinafter: the company).

These general terms and conditions apply to all activities possible in the online store available at heroclothing.eu (hereinafter: the website). The general terms and conditions are binding for all users. We ask you to read them carefully. If you do not agree with any part of these terms and conditions or do not fully agree with them, you must not use our website or services. The general terms and conditions represent a valid contract between you and the company.

The website is available "as is" and the company makes no warranties, either implicit or explicit, regarding ownership rights, marketing, or suitability of the products presented on the website.

The website owner will make every effort to ensure that the information provided on the website is detailed and up to date. At the same time, the website owner reserves the right to change the website's content or cease updating it at any time without prior notice. Additionally, the website owner may, at any time and without prior notice, change the services, products, prices, or programs described on this website.

1. DEFINITIONS

The company is GP GROUP d.o.o., Pri bajerju 25A, Mengeš, 1234 Mengeš, Slovenia, which owns and operates the website heroclothing.eu.

The website refers to the website available at https://heroclothing.eu, managed by the company, which also operates the online store.

A user is any individual using the website.

A buyer (or "you") is any individual who completes a purchase in the online store.

A consumer is an individual who acquires or uses goods and services for purposes outside the scope of their professional or income-generating activities. For the purposes of these general terms and conditions, all buyers are also considered consumers.

The Privacy Policy is a document containing all information on the processing of personal data carried out within the framework of this website. The Privacy Policy is available here.

The Cookie Policy is a document that contains all information on the use of cookies within this website. The Cookie Policy is available here.

2. HEROCLOTHING.EU ONLINE STORE
The general terms and conditions define the operation of the online store, outline the rights and obligations of the user and the online store, and regulate the business relationship between the online store and the buyer. The general terms and conditions valid at the time of purchase (when the online order is placed) are binding for the buyer. The user will be informed of these general terms and conditions with each order. By placing an order, the user confirms that they have been informed about these general terms and conditions.

Confirmation of the general terms and conditions when placing an order in our online store constitutes a binding contract between you and the company. Please carefully read the general terms and conditions before confirming your order. If you do not agree with our general terms and conditions, you cannot use the services provided by our online store. It is also not possible to agree to only part of the general terms and conditions. To complete a purchase, you must accept all the general terms and conditions valid at the time of purchase.

i. Use of the online store
The company operates the online store according to the general terms and conditions. The online store is available to buyers at any time, although the company reserves the right to temporarily deactivate or suspend the online store without prior notice.

There is a possibility that the online store may be temporarily unavailable or that payments cannot be processed due to maintenance and updates. The company is not liable for any damages that may occur during maintenance and/or updates of the online store.

ii. Placing an order in the online store
A purchase contract between the provider and the buyer is considered concluded at the moment the buyer confirms the order (the buyer receives an email with the status "Order confirmed"). From that moment, all prices and other conditions of purchase are fixed and valid for both the provider and the buyer. The purchase contract is stored electronically on the company's server.

Purchase process:

Step: The buyer selects the desired product and quantity from the online store’s offerings and confirms their selection by clicking "Add to Cart." If the buyer wants to purchase multiple different products, this process must be repeated for each product. Once the buyer completes the selection process, they can proceed to checkout by clicking "Proceed to Checkout."

Step: The buyer fills out a form with their personal information necessary for the delivery of the order. After completing the form, the buyer may, in some cases, select from several delivery options and add additional products or services to their order. At this stage, the buyer is also informed of the expected delivery date. Before completing the order, the buyer can choose from different payment methods. Based on the selected options, the final amount to be paid for the order is recalculated before the purchase is completed. The buyer confirms the purchase process by clicking "Complete Purchase."

Step: After completing the purchase, the website displays a confirmation message indicating that the order has been successfully placed, along with the details of the order. The buyer also receives a confirmation email to the email address provided in step 2, which contains an order summary, instructions on how to use the ordered products, and instructions on how to withdraw from the purchase or file a complaint if the buyer is dissatisfied with the product or no longer wants it.
All information provided during the ordering process will be processed in accordance with the "Privacy Policy," which can be found at the bottom of the website.

Please be informed that the total value of the purchase, including any delivery charges or other costs related to the purchase, will be charged after your order is confirmed. We will inform you of any additional costs before submitting your purchase. Additional fees may apply depending on the selected payment method.

iii. Prices, Payment Methods, and Promotions

Prices

All prices listed on the website are in EUR and include VAT. Prices are valid from the moment the order is placed. The offer is valid until revoked.

NOTICE: This is a retail online store, exclusively targeting end customers (B2C). For this reason, we do not allow B2B sales through this website and cannot offer the option to issue invoices to legal entities. This also means that subsequent invoice corrections (changing from a private individual to a legal entity) are not possible, as the sales transaction is concluded exclusively with a private individual.

Payment Methods
In our online store, you can use the following payment methods:

• Credit card payment,
• Payment via PayPal.
  The company reserves the right to verify the selected payment method using authentication methods. Furthermore, we reserve the right to conduct additional verification of the selected payment method by requesting proof of payment.

You have been informed that you must pay the full amount of the order (including all transaction and delivery-related costs) according to the selected payment method. You guarantee that you have the ability and right to make transactions using a credit card or other chosen payment method.

Promotions

The website also offers discounts and other promotional offers that reduce product prices (hereinafter: promotions). Each promotional item is offered at a reduced price for a certain (limited) period, which is set for each individual promotion. The reduced price applies to all purchases made during the promotion period.

Please note that some promotions are limited to new users who have not yet made a purchase in our online store. In such cases, the promotion does not apply to existing users. Any attempt to take advantage of these promotions will be immediately blocked, and the email addresses used for such abuse will be deleted without prior notice. Discounts and other promotional offers are generally not cumulative unless otherwise explicitly stated for each individual promotion.

iv. Shipping and Delivery Costs
Prices do not include any shipping costs. You can find the delivery costs in the online store, where you also have the option to choose the delivery method. Our company offers two delivery methods: standard and express. The key difference between the two methods is that express orders are processed and packed with higher priority. Please check the price listed next to each option before selecting your preferred delivery method. When submitting your order, a price summary will be displayed, consisting of the purchase cost, delivery cost, and total cost.

If you choose the cash-on-delivery payment method, the courier service will charge a delivery fee calculated during the order submission. If you choose to pay by credit card or via PayPal, the indicated fee will not be charged to you.

The products you have ordered will be delivered to the address you entered on our website as the delivery address.

The estimated delivery date is available to the buyer when submitting the order. The company reserves the right to extend the delivery time in case of increased demand or delays in the delivery service. Deliveries are mostly made before noon. If you cannot receive the package during delivery, the courier service will attempt to arrange a new delivery method and location with the buyer.

If the courier cannot contact the buyer, another delivery attempt will be made the following business day. If the delivery is unsuccessful, the courier will store the express shipment at the post office. The recipient will be notified of the stored express shipment via SMS/email notification or by leaving a written notice in the mailbox. After the storage period expires, the package and its contents will be returned to the sender.

The amount paid for unsuccessfully delivered and prepaid orders is automatically refunded within 8 (eight) business days from the date the warehouse records the return or from the date the company becomes aware that the package was not successfully delivered.

v. Right to Withdraw from the Contract
Buyers who purchase from our online store have the right to withdraw from the contract. This withdrawal can be exercised within 14 days from the date of delivery of the order, as reported to the company by the delivery service. The buyer does not need to provide a reason for their decision. This right to withdraw applies only to buyers who are individuals and who acquire or use goods and services for purposes outside their professional or income-generating activities.

A withdrawal statement is considered timely if submitted within the withdrawal period. The withdrawal statement can be sent by email (info@heroclothing.eu). The burden of proof for enforcing the right to withdraw rests with the consumer.

In case of withdrawal, the buyer is entitled to a refund or product exchange but not store credit.

After submitting the withdrawal statement, you must return the products within 14 days from the date of the withdrawal statement. Please send the goods to our address: GP GROUP d.o.o., Pri bajerju 25A, 1234 Mengeš, Slovenia. The goods are considered returned on time if you send them before the 14-day return period expires.

The consumer's liability for reduced value of goods may be up to the full retail price of the goods on the day of purchase. Given the liability for reduced value mentioned above, the provider recommends that the consumer return the goods for which they are withdrawing from the contract undamaged, unused, and in the same quantity, unless the goods have been destroyed, damaged, lost, or reduced in quantity without the consumer’s fault. If the provider finds that the returned goods are damaged or that the returned quantity does not match, the consumer is liable for the reduction in value if the reduction in value is due to activities that were not necessary to determine the nature, properties, and functionality of the goods. The consumer is liable only for the reduction in the value of the goods resulting from activities not necessary to determine the nature, characteristics, and functionality of the goods. The consumer may inspect and test the goods to the extent necessary to determine their actual condition, i.e., inspect the goods with all due care and in the same manner as they would normally do in a store. The provider recommends that the consumer carefully open the packaging, keep it intact, and leave the labels attached to the product until they are sure that the product is suitable.

If you have already paid for the goods you ordered, we will promptly, but no later than 8 business days after the package has been sent to our address, refund all payments received from you in connection with the order. The package is considered sent to our address when our warehouse records it as a returned package. We reserve the right to withhold the received payment until the refund for the products subject to the withdrawal is made.

In case of withdrawal, the consumer bears only the cost of returning the goods, which is charged according to the delivery service's price list and depends on the type and size of the shipment. The consumer cannot claim reimbursement for any additional costs incurred if they explicitly chose a different type of delivery than the most affordable standard delivery offered by the seller.

We will refund the received payment using the same payment method you used during the purchase. In case of cash-on-delivery payment, the purchase price will be refunded to the current account number you provided in your form.

GP Group d.o.o. will only accept the return of packages containing products purchased on this website. Any packages sent by an individual that do not contain products purchased from our company will be returned to the sender at their own expense.

vi. Material Defect
A material defect can be claimed in the following cases:

• if the product does not have the characteristics necessary for its normal use or for marketing purposes;
• if the product does not have the characteristics necessary for the use for which the buyer purchased it, which the seller knew or should have known;
• if the product does not have the characteristics and features that were explicitly or implicitly agreed upon or prescribed;
• if the seller provided the buyer with a product that does not match the sample or model product, unless the sample or model was shown for information purposes only.
  The company is liable for material defects in the product that appear within 2 years of delivery. The company is obliged to respond to the complaint within 3 business days.

vii. Disclaimer of Liability
The provider will make every effort to ensure the accuracy and correctness of the content published on the website, while acknowledging that errors may occur in some cases.

The user must ensure that their hardware and software are properly protected before accessing the online store.

The provider reserves the right to limit or disable access to the website due to technical or other issues and maintenance, including disabling or hindering the use of the online store. The provider is not obliged to compensate the user for any loss, damage, or expenses incurred due to the termination of the online store's operation.

viii. Accessibility of Information
The provider undertakes to always provide the buyer with the following information:

• the company's identity (company name and registered office, identification number),
• contact information enabling the user to quickly and efficiently communicate with the provider (email, answering machine),
• the essential characteristics of the goods or services (including after-sales services and guarantees),
• the final price of the goods or services, including taxes, or the method of calculating the price if the final price cannot be calculated in advance due to the nature of the goods or services,
• product availability (all products or services offered through the website should be available within a reasonable time),
• payment terms, product delivery terms, or conditions for performing the service (delivery method, place, and time),
• information on possible transportation, delivery, or shipping costs, or a warning that these costs may arise if they cannot be calculated in advance,
• the temporary nature of the offer,
• conditions, deadlines, and procedures in case of withdrawal from the contract and information on the costs of returning goods (if any),
• an explanation of the procedure to follow in case of a complaint, including all information about the contact person or customer service,
• awareness of liability in case of material defects,
• the possibility and conditions of after-sales services and, if necessary, a voluntary warranty.
  When preparing the website, certain errors may occur. Since we cannot influence these errors, we are not responsible for them. In case of significant discrepancies regarding prices or technical characteristics of the product, we will inform you of this when placing your order.

ix. Registration Data, Register Name, Registration Number:
Company name: GP GROUP d.o.o.
Main office: Pri bajerju 25A, Mengeš
Company registration number: 9532226000
VAT ID: SI13217968
Taxpayer: YES
Date of registration in the commercial register: 27.11.2023

x. Out-of-Court Dispute Resolution and Other Remedies
The company will make every effort to resolve disputes amicably. If such dispute resolution is not possible, the competent court for resolving these disputes is the court in Ljubljana.

xi. Dispute Resolution Platform
In accordance with legal standards, GP GROUP d.o.o. does not recognize any provider of out-of-court dispute resolution services as authorized to resolve consumer disputes that consumers may raise based on the out-of-court settlement of disputes under the Consumer Disputes Act.

The dispute resolution platform is available at http://ec.europa.eu/consumers/odr/.

For more information about the dispute resolution platform, visit ec.europa.eu.

3. COMMUNICATION
The company will contact users via remote communication means only when necessary to fulfill an order.

The company provides support services to its users at info@heroclothing.cz.

However, we may also contact users for commercial purposes if they have provided their consent or if they have already made a purchase in our online store, with such communication:

• clearly and unambiguously labeled as an advertising message,
• clearly displaying the sender,
• clearly marking various promotional offers and other marketing techniques as such.
  Further information regarding communication can be found in our Privacy Policy and Cookie Policy.

4. INTELLECTUAL PROPERTY
All information, images, texts, and other materials (e.g., video content, graphs, sketches, etc.) found on our website are protected by copyright and/or intellectual property law.

By purchasing products or using the website, the user does not acquire any copyright, ownership rights, or intellectual property rights to the products or the website. The user may use the materials only for their personal, non-commercial purposes.

5. DISCLAIMER
In addition to the disclaimers set out in these general terms and conditions, the company also provides the following limitations:

If you choose to use our online store or our website, you agree to do so voluntarily and, therefore, assume all risks. The website and store are available "as is," without any implicit or explicit warranties. All disclaimers mentioned in this chapter or elsewhere in these general terms and conditions apply to the maximum extent permitted by law.

The company does not guarantee the operation of the website and its features and also does not guarantee that the website will operate without errors, viruses, or malware similar to viruses. Furthermore, the company does not guarantee that the information published on the website is accurate and complete. The company is not liable for any damages, including but not limited to: direct, indirect, or consequential damages caused or resulting from the use of the website.

If you choose to use the online store and make a payment in the online store, you explicitly agree to use it at your own risk and that you alone will bear all risks associated with making payments in our online store, including but not limited to unsuccessful payments by the user, payment errors, and errors in refunds in the event of a complaint. This disclaimer applies to the maximum extent permitted by law. The company is not responsible for any damages that may occur in connection with the use of the website or the products available in our online store.

6. FINAL PROVISIONS
Contract Conclusion Along with ordering services through the website and all subpages of this website, these general terms and conditions constitute a contract between the buyer and the company.

Severability If any provision of these general terms and conditions is (wholly or partially) deemed illegal or otherwise invalid, that provision will be considered (wholly or partially) omitted, while the remaining general terms and conditions remain valid.

Full Legal Capacity The user guarantees that they have full legal capacity to assume the rights and obligations arising from these general terms and conditions. You hereby guarantee that you do not require the consent or approval of any third party to fulfill your obligations arising from these general terms and conditions.

Knowledge of the General Terms and Conditions You hereby guarantee that you have read these general terms and conditions and have been fully informed about them before accepting them, especially regarding the disclaimers.

Governing Law These general terms and conditions are governed by the laws of the Republic of Slovenia. All disputes arising from these general terms and conditions are subject to the jurisdiction of the courts in the Republic of Slovenia.

Amendments to these General Terms and Conditions You are not entitled to amend any provision set out in these general terms and conditions or reject (wholly or partially) the validity of any of these provisions. The company reserves the right to change these general terms and conditions at any time. All changes will be published on the website. If you continue to use the website, it is assumed that you agree to the changes valid at the respective time. If you disagree with the changes, you have the right to withdraw from the contract.

Entire Agreement These general terms and conditions represent the entire agreement between the parties. Any potential prior written or oral agreements or negotiations will be completely replaced by these general terms and conditions.

Language Variants These general terms and conditions have been prepared in Slovenian. Any version of these general terms and conditions in any other language is prepared for easier access to the general terms and conditions. You hereby agree and fully understand that in case of any disputes, the Slovenian version shall prevail.

Meaning of Terms The terms used in these general terms and conditions will have the meanings stated at the beginning of these general terms and conditions.

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GP GROUP d.o.o., Pri bajerju 25A, SI-1234 Mengeš, Slovenia / info@heroclothing.eu