Contact

Thank you, we have received your message. We will reply by email, usually within 24 hours and at the latest within 48 hours (on working days). Please also check your spam folder.

Choose what we can help you with. For most topics you will find the answer or the right link straight away – no need to wait for an email. If that is not enough, you can write to us under each topic.

Where is my parcel?

Once your parcel has been shipped, you will receive an email with the tracking number. The delivery time depends on your country and is shown at checkout.

In Bulgaria, parcels are delivered by Speedy or Pigeon Express, usually within 3–5 working days of shipping.

You can check the current status of your parcel yourself – all you need is the order number (EU-XXXXX) and the email or phone number used for the order:

Track my parcel

If the tracking status does not change for a day, there is no need to worry – the carrier often simply has not updated it yet. If the status has not changed for several working days, or the parcel has not arrived within the stated delivery time, please write to us below.

I didn't find an answer – send a message

Change of delivery address

The parcel has not been shipped yet: write to us below as soon as possible – include the order number and the new address or phone number. Orders are processed very quickly, so please do not wait.

The parcel is already on its way: changes to the delivery (different address, different pickup point or different day) are arranged directly with the carrier – via the link in the carrier's SMS or email, or by phone. This is the fastest way; we can no longer redirect a parcel that is already in transit.

Parcel not shipped yet – send the new address

Return or exchange

You have 14 days from receipt to return the goods. Items must be unworn, unwashed, with tags attached and in their original packaging (underwear and socks only in unopened packaging).

  1. Fill in the online return form – enter your order number (EU-XXXXX) and the email used for the order, select the items you are returning and print the return slip with a barcode.
  2. Pack the goods and be sure to put the return slip (or a note with your order number) in the parcel. Without a document in the parcel we cannot process the return.
  3. Send the parcel with a carrier of your choice (at your own cost) to our address:

Fill in the return form

GP GROUP d.o.o.
Študljanska cesta 104
SI-1230 Domžale
Slovenia
  1. Let us know about the return – write to us below with your order number and the items you are returning. We will confirm by email.
  2. Pack the goods and be sure to put a note with your order number (or a copy of the invoice) in the parcel. Without a document in the parcel we cannot process the return.
  3. Send the parcel with a courier of your choice (at your own cost) to our return address in Bulgaria:
euShipments / GP GROUP d.o.o.
Logistic Park "East Ring", building 3 – ramp 1
2110 Novi Han, Sofia Province
Bulgaria
  1. Let us know about the return – write to us below with your order number and the items you are returning. We will confirm by email.
  2. Pack the goods and be sure to put a note with your order number (or a copy of the invoice) in the parcel. Without a document in the parcel we cannot process the return.
  3. Send the parcel with a courier of your choice (at your own cost) to our return address in Greece:
INOUT TRADE (eushipments) - GP GROUP d.o.o.
ΘΕΡΜΑΪΚΟΥ 56
ΤΚ: 56429 ΕΥΚΑΡΠΙΑ ΘΕΣ/ΝΙΚΗ
Greece

Refunds are made using the original payment method within 14 days after the parcel arrives at our warehouse. For cash on delivery orders we need your IBAN.

Want a different size or colour? Return the original item following the steps above and place a new order for the size you want – there is no need to wait for the returned parcel to reach us.

Full return conditions

Question about a return

Damaged or wrong item (complaint)

We are sorry. We can resolve your complaint fastest if you write to us below: include the order number, which product is affected and a description of the defect. Please send photos of the defect in reply to our email. In this case, the return costs are covered by us.

Did you receive a different item than you ordered, or is something missing from the parcel? Tell us what you received and what should have arrived.

Company invoice (company / VAT number)

A company invoice must be arranged before ordering. An issued invoice cannot be changed afterwards – so please do not place an order in the online shop. Write to us below which products you want (name, colour, size, quantity) and your company details. We will send you an offer with payment details and ship the goods after payment.

Invoice, payment or refund

Invoice: we send it by email after the parcel has been shipped. You can also download it at any time by logging in to the parcel tracking – the button to print the invoice is next to the order details.

Log in to my order

Refund: once the returned goods arrive at our warehouse, we refund the amount using the original payment method within 14 days. For cash on delivery orders we need your IBAN – please write it below together with your order number.

Send a message

Product or size question

You will find the size charts on every product page under "Size chart". Answers to the most common questions about materials, fit and care for boxers, T-shirts and belts are in our FAQ.

I didn't find an answer – send a message

Cancel or change an order

Orders are processed very quickly, so please write to us as soon as possible and include your order number. If the parcel has already been shipped, you can refuse it on delivery or return it within 14 days of receipt (see "Return or exchange").

Something else

Write to us and we will usually reply within 24 hours (on working days).