Returns policy

 

Right to Withdraw from the Contract

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day you or a person indicated by you (other than the carrier) physically takes possession of the goods.

To exercise the right to withdraw from the contract, you must inform us (email: info@heroclothing.eu) of your decision to withdraw from this contract through a clear statement (letter sent by email). You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right to withdraw before the withdrawal period expires.

If you wish to exchange a product for another, you can do so within 14 days of purchasing the product, but you will need to pay for the shipping costs. The shipping fee will be charged when you receive the new parcel with the exchanged goods.

If you wish to return the products, you can request a refund. The return and exchange of damaged or incorrectly received products are free of charge.

Unless we expressly agree otherwise with you, we will refund the amount using the same payment method you used for the original transaction. The deadline is met if you send back the goods before the 14-day period has expired. We may withhold the refund until we have received the goods back or until you have provided proof of having sent the goods back, whichever is earlier.

The product you wish to return must be in its original condition: new, clean, with the label, in its original packaging, unwashed, and unworn. We reserve the right to refuse your request if we receive a product that does not meet these conditions. These conditions do not apply if you are returning an older product due to a damage claim.

Sample Withdrawal Form
Fill out and return this form only if you wish to withdraw from the contract, and send it, together with items that you want to return, to: GP GROUP d.o.o., Študljanska cesta 104, SI-1230 Domžale, Slovenia, email: info@heroclothing.eu, tel: 00386 (0)64 12 00 90

I hereby inform you that I am withdrawing from my contract:

  • For the purchase of the following goods:
  • Ordered/received on:
  • Name of the consumer:
  • Address of the consumer:
  • Date: